This is the story of Amazon Marketplace seller b68solutions and how they f..ked up a delivery and refused to apologise. Beware!
I needed an Xbox 360 4GB Model S and found it on Amazon Marketplace. I placed my order.

Note that the package was to be sent by Royal Mail.
Unbeknown to me Tim Hornibrook of b68solutions sent it by UPS and he got both my name and address wrong:

Crucially 3 letters of my name are wrong, making any directory search impossible. Also the house name is put after the road name, making it look as if it is a district name and as if there is no house name.
This is what UPS made of it:

UPS could not decipher the incorrect address. So they sent it back:

So b68solutions received it back on 6 December and there it rested.
Tim Hornibrook could have:

• checked to see if the address was correct
• contacted me through Amazon Marketplace messaging
• written me a letter to explain the issue

But intellectual genius that he is, none of these occurred to him. It just sat in his office.
Until Amazon asked me to rate the transaction. That's difficult, I thought, because I have not got it. As it was sent by Royal Mail I made a trip to the delivery office to find out why they had failed to deliver Tim's parcel. We have not seen it, they said. So I used Amazon Marketplace messaging.

Tim then replied

So again our intellectual genius did not bother to look on the parcel to check the address.

I was getting a little upset by now...and Tim wasn't going to put himself out for me. After all, I'm only a customer.

Well I guess another go with UPS is the only way

Tim arranged another UPS delivery

So Tim typed another label with the wrong address and sent it via UPS

This time it worked!

I said to the delivery driver "So you found it this time!". He said "Yes, last time I did not realise the house was White's Hill". You get some stupid drivers I thought, but did not say. It was only a couple of hours later when I looked at the label that I knew what the driver's problem was.
I immediately told Tim I had got the parcel.

 Tim was happy

 But then I saw the mistake on the label

 Was it arrogance that caused Tim to disbelieve me? It certainly was not a sense of customer service!

So I created a blog and sent Tim the URL, and proceeded to let all my friends know.